01Introduction
ICS Facility Management (“ICS”, “we”, “us” or “our”) respects the privacy of every person who visits this website or contacts us about our services. This Privacy Policy explains the information we may collect, why we collect it and the choices available to you.
It applies to information shared through our website, enquiry forms, email, telephone and other service-related communications.
02Information We Collect
We collect information needed to respond to a genuine enquiry, deliver requested services and improve communication. This may include:
- Your name, organisation, job title and contact details.
- Facility, service requirement or location details you share with us.
- Messages, quotation requests and feedback sent to our team.
- Technical information such as browser type, IP address and pages visited, where collected through website tools.
03How We Use Information
We use information to respond to enquiries, prepare proposals, arrange site discussions, provide requested support and maintain professional communication. Aggregated website data may also be used to understand visitor needs and improve site performance.
We do not sell personal information or use it for unrelated purposes without a valid reason or consent where required.
06Data Retention & Your Rights
We retain information only for as long as needed for the purpose collected, recordkeeping or legal requirements. You may ask us to update information you shared with us or opt out of non-essential marketing communications. Subject to applicable law, you may request details about personal data we hold about you.
07Contact Us
For privacy questions or requests, contact ICS Facility Management through our Contact Us page. We may update this Policy from time to time; the revised version will appear here with an updated date.